Shop Policies & Terms

Refund & Return Policy

• All Sales Are Final: Due to the nature of our products, we do not accept returns or exchanges unless an item arrives damaged or defective.
• Damaged or Defective Items: If your item arrives damaged, please contact us within 10 days of delivery at [email protected]. Include photos of the damage, and we will arrange for a replacement or refund.
  
• No Returns for Buyer’s Remorse: Please review product descriptions and photos carefully before purchasing. We do not offer refunds for incorrect choices or changes of mind.

Shipping Policy

• Processing Time: Orders are typically processed within 5-7 business days.
• Shipping Method: All orders are shipped via USPS with tracking provided.
• Delivery Time: Delivery times vary depending on the destination.
• International Shipping: We currently ship only within the United States. Orders from outside the U.S. will not be processed. Please inquire for international availability by sending an email to [email protected].
  
• Lost Packages: If your package is marked as delivered but cannot be located, please contact the shipping carrier to file a claim.
• Delayed Shipments: We are not responsible for delays caused by shipping carriers, weather, or customs. Please contact the shipping carrier directly for assistance.
  
  

Terms of Service

• Age Restrictions: By purchasing artisan pipes, you confirm that you are of legal age in your jurisdiction to own and use this product.
• Product Use: Artisan pipes are sold as decorative or functional art pieces for use with legal herbs only. They are not intended for use with controlled substances.
• Handmade Products: Due to the handmade nature of our items, slight variations in size, color, or design may occur and are not considered defects.
• Order Acceptance: We reserve the right to cancel or refuse any order at our discretion.

Disclaimers

• Intended Use: All products are intended for lawful use only. Buyers are responsible for ensuring compliance with local laws regarding the possession and use of products purchased.
• Liability: We are not liable for improper use of our products or for customers’ failure to adhere to applicable laws.
• Health & Safety: Our products, including artisan pipes, textiles, and jewelry, are not intended to diagnose, treat, cure, or prevent any medical condition.
  
• Shipping Delays: We are not responsible for delays caused by shipping carriers or unforeseen circumstances.
  

Privacy Policy
For details on how we collect, use, and protect your personal information, please see our Privacy Policy.

Contact Us
If you have any questions about these policies, please contact us at [email protected].